EzFix Guarantee

How it works

Open a claim in the app within 48 hours after the job is marked finished.

Send a photo and tell us what happened. The pro can respond with their own photos and messages before we decide.

We decide within 3 business days. If approved, the money goes back to you.

What's covered

Poor quality work, work not finished, damage caused during the job, and being charged a price different from the one agreed in the app.

What's not covered

Jobs agreed or paid outside the app, materials bought by the customer, and claims opened after 48 hours. Maximum amounts are being defined and will be shown here before launch.

Who pays the refund

The amount comes first from the pro's held payout. If it was already paid out, EzFix refunds you and recovers the amount from the pro's next payouts. A guarantee fund, paid from part of our fee, covers cases where recovery isn't possible.

Not insurance

The EzFix Guarantee is a service promise from EzFix. It is not an insurance policy.