Terms of Use

What EzFix is

EzFix is a marketplace. We connect customers with independent pros and run requests, quotes, messages, payment and the guarantee. Pros are independent businesses, not EzFix employees, and are responsible for the work they do.

Accounts

You must be 18 or older and give true information. Keep your access private. One account per person or business.

Requests and options

Asking is free. The EzFix team receives your request, invites pros who fit and shows you up to 3 options (A, B, C) with price. You choose one, or none, and you pay when you hire. Our price estimate is a guide: the price that counts is the one in the option you accept, or the one the pro confirms on site and you approve.

Pros send their price to EzFix, never directly to you. Sending prices is free for pros. There is no paying for leads.

Payment and fees

You pay through the app when you hire: the price of the quote you accept or, for "Fastest" requests, the estimate deposit. When the job is done you approve it and settle only the difference (a higher confirmed price or a tip); if you paid more than the final price, the rest comes back to you. Cancel before the pro leaves and you get everything back. An unpaid charge expires after 24 hours. Tips are optional and go 100% to the pro.

EzFix charges pros a fixed 10% of the service price on every job completed and paid through the app, whatever the amount. It is never charged on tips. The money goes to EzFix first, and we release it to the pro only after the job is validated: the customer approves the finished job and the 48-hour Guarantee window closes with no claim. Part of this fee funds the Guarantee.

Cancellations

Customers can cancel at no cost until the pro is on the way. After that, canceling keeps a fixed US$ 200 fee (never more than you paid) to cover the pro's trip, and the rest is refunded; the app shows the fee before you confirm. Pros can decline any request at no cost. A charge left unpaid for 24 hours expires, and a "Fastest" request that was never paid is canceled automatically.

Pro deposit and cancellations by the pro

Pros keep a US$ 200 deposit in the app. To head out to a job the deposit must be available; it is held during the job and returns as credit in the app if the pro does not cancel. A pro who cancels after heading out must explain why, loses the deposit, and the customer gets a full refund.

Fair use

Keep jobs and payments booked here inside the app: that is what makes the Guarantee and your history possible. Customers you meet through EzFix are served and paid only through EzFix: sharing phone numbers, emails or social handles, or taking a customer or a payment outside the app, ends the account. No fake reviews, harassment, discrimination or illegal work. We may pause or close accounts that break these rules, after telling you why.

Reviews

Reviews must be honest and about a real job booked here. A pro can respond to a review.

Limits

Pros are responsible for their work. EzFix's responsibility is limited to what is described in these terms and in the Guarantee, as far as the law allows.

Disputes and law

First, talk to us: most problems are solved in the app. These terms are governed by the laws of the State of Georgia, where EzFix operates.