Privacy Policy
What we collect, why, who sees it and how to delete it. We don't sell your data and we don't use advertising cookies.
Last updated November 5, 2026
Who we are
EzFix connects people who need home services with independent local pros in the United States. EzFix is operated by Hexa Lead. If another company takes over the operation, we will update this policy and let you know.
Questions or requests: contatohexalead@gmail.com.
What we collect
Customers: email, name, language, the address and ZIP code of each request, the description and photos you send, messages, quotes, payments recorded in the app, reviews and guarantee claims.
Pros: everything above, plus business data (business type, legal name, trade name, EIN, state of registration, website, address), services and service area, licenses and liability insurance with their documents, date of birth, a photo ID (front and back) and a selfie.
We never ask for your Social Security number in the app. When a background check is required, the check provider collects what it needs directly, under its own notice.
Phone number is optional and is visible only to you.
How we use it
To run the service: send your request to pros in your area, show quotes, follow each step of the job, record payment and handle guarantee claims.
To keep people safe: verify identity, compare the selfie with the ID photo, check licenses, insurance and background, and prevent fraud.
To pay pros and, when a claim is approved, to recover the amount from their payouts as set out in the Pro Agreement.
We don't use your data for advertising and we don't build profiles to sell.
Location while a pro is on the way
When a pro taps "on my way", the pro's phone shares its location with EzFix and with you, the customer, so you can follow the trip. Only the latest position is kept (no history) and it is deleted as soon as the pro arrives or the job is canceled. The pro agrees to this when taking the job.
Automated tools (AI)
When you send a request, an AI service may read your text and photos to write a short summary for our team and suggest an urgency. When a pro uploads a document, an AI service may check only whether the image is readable and is the right kind of document.
The AI only suggests. A person on our team makes every decision about your request and about pro approvals. The AI does not compare faces and does not decide who can work on EzFix. The AI provider receives the image only to answer and may not use it to train its models under our agreement.
Pros whose photo is too poor can ask a person to review the document directly.
Face verification (biometric data)
We use the selfie and the ID photo only to confirm a pro is the person on the document and to prevent fraud. We ask for explicit consent before collecting them.
The images are never sold, leased or traded. They are deleted within 3 years after the pro's last job, or sooner when no longer needed for verification or an open dispute.
This section is written to meet biometric privacy laws such as Illinois BIPA, Texas CUBI and Washington's biometric law.
How long we keep it
Account data: while the account is active. Requests, messages, payments and claims: up to 7 years, for disputes, taxes and fraud prevention. Pro documents: while the pro is active and up to 3 years after, as evidence in disputes. Face images: see the section above.
Your choices and rights
You can ask to see, correct, download or delete your data by writing to contatohexalead@gmail.com. We answer within 45 days. Some records may be kept when the law requires it or while a dispute is open.
Residents of California and other states with privacy laws have these rights too. We don't discriminate against anyone who uses them.
Do not sell or share my personal information
EzFix does not sell or share personal information for cross-context advertising, and has not done so in the last 12 months. There is nothing to opt out of, but you can still write to us to confirm.
Security
Each person can only reach their own data: access rules live in the database itself. Documents and selfies are stored in a private folder that only the owner and our verification team can read, and they cannot be changed after upload.
Our support team can read the messages of a request only to handle a guarantee claim or a safety report, and every read is logged with who did it and when. Attempts to share phone numbers, emails, links or social profiles in the chat are blocked, never reach the other side, and are recorded; repeated attempts can lead to account suspension.
Children
EzFix is for people 18 and older. We don't knowingly collect data from children.
Changes
We'll post changes here with a new date, and tell you in the app when they're important.
Questions? Write to contatohexalead@gmail.com.